Question 1

How do I login to your website ?

Accepted Answer

You can use any e-mail address and any password for the login. You need to remeber that email ID and password to login next time.

Question 2

How can I place an order with Sela Seeds

Accepted Answer

Placing an order with Sela Seeds is easy! Simply browse our online store and select the seeds / plants / seedlings / cuttings / Live plants that you want to purchase. You can add them to your cart and placing an order.

Step 01 :  Fill your details correctly in checkout page and place your order. At this moment you do not need to pay.

Step 02 : After we received your order, we will send you an online payable invoice to your email account. You can pay it via using your Visa, MasterCard, American Express, Discover, Diners Club card.

Step 03 : After you make a payment successfully you will receive a payment confirmation email.

If you have any questions or need help selecting the right seeds for your needs, our knowledgeable customer service team is always happy to assist you. We're committed to providing our customers with high-quality seeds and outstanding customer service, and we look forward to serving you!

Question 3

What are the payment options you provide ?

Accepted Answer

Sela Seeds offers various payment options to ensure a hassle-free and convenient shopping experience for our customers. You can pay for your purchase using credit or debit cards from Visa, Mastercard, and American Express. We also accept payment via Payhere, Xoom and Payoneer online payments.  Westernunion, Moneygram or wire transfer. Please note that we do not accept personal checks or money orders as forms of payment. If you have any questions or concerns regarding payment, please do not hesitate to contact our customer service team for assistance.

Question 4

What are the delivery services you provide ?

Accepted Answer

We use "Sri Lankan post service, DHL and EMS" to deliver
your orders to your door steps.

Question 5

What is the estimated time for the delivery ?

Accepted Answer

Delivery time differs from service to service.
 
(01). Sri Lanka post service 
It takes 14 - 21 days to deliver the orders for European and Asian countries.
And 20 - 30 days to deliver the orders for Middle Eastern countries.
 
(02). EMS 
It takes 7 - 14 days to deliver the orders for European and Asian countries.
And 14 - 21 days to deliver the orders for Middle Eastern countries.
 
(03).DHL
It takes 5 - 10 days to any country.

Question 6

Do you provide shipping warranty ?

Accepted Answer

Yes we do. We provide you a shipping warranty if your order
is damaged during shipping.

Question 7

Does live plans can be preserved until delivery ?

Accepted Answer

Yes, they are very well preserved until delivery because we use a special
packing system that will prevent any damage that will happen to plants.

Question 8

Is return acceptable ?

Accepted Answer

Returning is not acceptable. Acctually you don't need to worry about
returning because we are suppling seeds and plants with good quality.
All your orders are double checked before delivering.

Question 9

How can I get notifications for new updates ?

Accepted Answer

You can susbscribe our website. (You can find a subscribe form in our home page)

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FAQ

Frequently asked questions